Following threats from former transport secretary Lord Adonis to terminate National Express from operating, the group has now won a two-year extension to its c2c franchise.
The c2c commuter line, which runs between Essex and Fenchurch Street in the City of London, has been granted an extension to May 2013. The contract was previously due to expire in May 2011.
The line which sees approximately 30 million passengers every year will prove very important during the 2012 Olympic Games as it will provide the London, Tilbury and Southend services until 2013.
National Express won the two-year extension after achieving record-breaking punctuality across the c2c franchise. Chief executive, Dean Finch said: “It is testament to our highly professional team who have made the c2c one of the best performing train operators in Britain.
“We are resolute in our commitment to customer service and are determined to continue delivering the highest standards of train service performance.”
http://www.plimsoll.co.uk/industry-report.aspx?Industry=transport-consultants
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